According to Omdia’s ICT Enterprise Insights 2021/22 survey series, a study comprising more than 6,600 interviews with CIOs and other senior IT decision makers across financial services and adjacent vertical industries, new payment services built on top of real time payments are a top priority in 2022. Globally, real time payments has been a gamechanger. With the wider adoption of open banking , the implementation of ISO 20022 and the expectation of instant settlement, the demand for real time payments is gaining traction for both consumer and business payments. Join this session to find out,

• why the true and extended value of real time payments lies in integrating with the wider digital ecosystem
• what can the United States learn about the different payments services overlays from around the world
• how adding new payments service on top of real time infrastructure drives value to financial institutions and corporates
  

During this interactive session, we will examine the current impact of ransomware and extorsion on the financial industry.  We will review current threats and risks this sector is facing as we head into post pandemic days. Our panelists will discuss new risks, preventative measures and review a roadmap to combat those dangers.

You will leave with a better understanding of:

• Risks from mobile apps
• Third-party organizations being a vulnerable target
• Phishing & Social Engineering Attacks
• Ransomware & Denial of Service Attacks
• Safeguarding your financial institutions reputation
• Preventing loss of customer money and time
  

The banking landscape has never been more competitive. Customers have higher expectations for their customer experience and the way they interact with their bank and finances. Conversational AI has become more prevalent across many industries and has driven these expectations even higher. This technology offers an opportunity to show customers that banks prioritize their experience by providing quick access to information such as balances and spending history and the ability to complete action-oriented functions such as transfers and fraud reporting in a completely self-serve manner. With conversational AI, banks can reach their customers on a variety of channels and in a personalized manner, using past user history, predictive analytics and sentiment analysis to ensure customers have the best experience possible. These advancements in technology drive significant contact center cost reductions and increases in customer satisfaction, and in this session we’re going to dive deep into how conversational AI enables these phenomenal business outcomes.

Presented by:

Peter Berbee is a seasoned product development executive who drives innovation within Kore.ai’s financial services offerings. As an industry veteran with more than 30 years of experience, he blends technology, automation, and digital capabilities to deliver best-in-class digital customer experiences that increase loyalty, repeat business, and revenue growth. Berbee joined Kore with a wide range of experience in financial services, having spent time with Citigroup, Bank of America, and First Bank System, Inc.

Many bank and credit unions today perform some level of vulnerability assessment and penetration testing on an annual basis to fulfil compliance requirements and understand their potential exposure to cyberattacks.  However, security strategy for most organizations surrounding this type of testing has yet to take the next step.  This session examines the importance of planning and performing adversary simulation  exercises such as red and purple team testing and the value that these exercises can ultimately provide.