Effective ERM: The Roadmap to Operational Efficiency
Risk management used to be a “trial by fire” method of operation. You wait for something to happen and clean up the mess when it does. Today’s world of on-demand information, market fluctuations, and constantly evolving computer vulnerabilities requires a much more proactive approach. Enterprise Risk Management (ERM) helps business leaders control risk and make decisions swiftly. The challenges for any risk management system stem from complexity in maintenance and coordination. Each new regulatory mandate adds a new project initiative and the integration and maintenance of these new project initiatives usually involves little synchronization. By instituting ERM, you will have set the framework for evaluating uncertainties, thereby managing threats and providing opportunity to build value for your institution. A structured ERM program provides a holistic view of the institution’s business opportunities and risk profile, with the goal to minimize operational losses while maximizing returns on new business ventures. Click here to read more...
Corporate Governance Primer: Co-sourcing for Efficiency and Assurance
We have all heard the phrase “tone at the top” and how important it is to the culture created in a workplace. The tone set by management will have a trickle-down effect on the ethical behavior of the employees. Management and the Board of Directors ensure accountability, fairness, and transparency by establishing a framework of rules and practices known as Corporate Governance. In order to test how well you are following your organization’s corporate governance standards, internal audit becomes increasingly important. Click here to read more...
Portable Device Use Growing: Control the Risk and Protect Your Information
Portable device use seems to be everywhere these days. No longer just for making calls, cellular phones have now become full-on mobile office environments with browsing capabilities and massive amounts of memory. Laptops have become lighter and faster, enabling the user to work from the local coffee shop. This mobility in technology devices has created opportunity for employees to stay efficient when away from the office but as with any technology that rises in popularity, security concerns will soon follow.Click here to read more...
Build Customer Relationships
with a New Touch Point
Today’s consumer looks to conduct business when and where they choose with the highest level of confidence and ATMs and online banking channels provide secure, easy access. Delivering a customizable experience is top-of-mind for financial institutions as a viable way to improve overall customer satisfaction and reduce customer churn rates. Mobile banking is an innovative way financial institutions can provide another touch point to build customer relationships as they work to meet overall business objectives. Financial institutions require a proven, cost-effective approach when adding another channel to their customer-access infrastructure without the need for a large capital outlay or a significant time investment. Click here to read more...
Dual-Slot Deposit Automation Increases ATM Availability
Boost consumer satisfaction with functionality that keeps
deposit traffic flowing
The primary features consumers want at the self-service channel include accuracy, a convenient, trouble-free experience, and confidence in the transaction, according to the 2009 Phoenix Payments Deposit Automation Study. For financial institutions, the survey identified cost savings as a main market driver for the growing number of deposit automation installations, with improving customer service not far behind. Click here to read more...
Measuring the Impact of Teller Automation
To effectively focus on the implementation of strategic goals such as the evaluation of the teller’s role, the customer’s experience, security and network operations, or to gain efficiencies in the branch, many financial institutions have turned to teller automation solutions.
Teller automation solutions streamline branch operations by providing faster, more accurate transactions, increasing security within the branch by virtually eliminating the teller drawer and reducing cash handling costs. Click here to read more...
Usability on the Rise
The main reason to incorporate the science of usability into the design of a product is to ensure its ease of use. And the main reason to ensure ease of use? Quick user adoption and satisfaction – because a product that’s intuitive and simple to operate will provide a much more pleasant experience than one that’s difficult to navigate. Whether it’s a cell phone, a toy, a Web site, a car, a reference manual — no matter what type of product, it should be designed so that a user can quickly and intuitively understand how it works. Click here to read more...
A Bank’s Future Will Be Determined by Its DNA
Ever look into the mirror and see that you are beginning to look like your father or mother? Whether we like it or not, this thing called DNA has a lot to do with how we look and also determines the appearance of successive generations that will follow us.
Banks also have a DNA code that defines how their institutions look to customers, businesses and the community. The DNA lives in their core data system and determines not only how the bank operates today, but also what it will look like in the future. As times change, how well your bank’s DNA responds and adapts to competitive markets will become more and more important. Click here to read more...